What was the problem?
SyncAuth (current device enrollment process) requires end users to manually set up enrollment on their devices, and admins to upload information about the devices in Admin Console. If the information from both sides match during the system’s periodic sync, then the devices are officially enrolled as managed devices.
Problems with the current process
Flow is less streamlined with two separate paths
Unnecessary wait time
Waiting for end user to complete task
Waiting for admin to complete task
Waiting for periodic sync to happen
End user’s manual enrollment is an error prone process
Diagram displaying issues of the current device enrollment process
How did we solve the problem?
Utilizing QR code technology, we created a new device enrollment process, which streamlines the work flow and reduces error possibilities.
Admins in Admin Console
Admins can create a QR code with necessary enrollment information such as enrollment type and organizational units saved in it. They can easily share the code with multiple members or groups within their organization.
End users with new device
When users scan QR code received from admin, an intuitive setup wizard will open up. This setup wizard will have prefilled information for certain fields and guide users through the enrollment process. Once the users complete their set up, the devices are immediately enrolled as a managed device.
Streamlined work flow with reduced error possibilities
UI workflow of adding a new QR code
Project status and outcome
Designs are complete. Engineers are currently developing the features. GA launch for Speed 1 is scheduled in 2024.
My role and collaboration
My role as the lead UX designer of this project was to design the end-to-end admin experience of creating, sharing and managing QR codes that help end users to intuitively set up their work devices. A few of my main tasks were
Collaborating with PM to set requirements
Leading ideation sessions and team discussions on UX
Designing user flows and interfaces
Communicating with x-functional partners for team alignment
Guiding and mentoring a junior designer through the project
I communicated with two partner teams (Android and iOS) to keep an eye on the overall project, but focused my hands-on work on the Android experience. The iOS experience was taken care by a junior designer, who I guided through the process.
My direct collaborators included a Product Manager, UX Writer, UX Designer and multiple Engineers from the Admin Console team. I also collaborated with PMs, PgMs and Engineers on the Android and iOS teams to consult about specific details of each operating system.
For more details about the project, please contact jtk8682@gmail.com